This Privacy Policy explains how Elevate Home Renovations LLC (“Elevate Home Renovations,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website or use our services. By using our website or submitting information to us, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly and information collected automatically when you use our website:
- Contact & project details: name, email address, phone number, property address, project type, budget range, desired timing, and any details you include in forms or messages.
- Transaction information: records of proposals, invoices, deposits, and payments. Card and banking details are collected and processed by our payment processor, not stored on our servers.
- Automatically collected information: IP address, browser type, device information, pages viewed, and similar usage data collected through standard web technologies.
2. How We Use Information
We use personal information to:
- respond to inquiries and prepare estimates, proposals, and consultations;
- perform and manage the services you request;
- process approved payments, deposits, and invoices;
- communicate with you about your project and account;
- maintain records, comply with legal obligations, and prevent fraud;
- improve our website and services.
3. Payment Processing
Online payments are processed securely by Stripe, Inc., a third-party payment processor. When you make a payment, your card and payment details are submitted directly to Stripe and handled under Stripe’s privacy and security practices. We do not store full payment card numbers. Please review the Stripe Privacy Policy for more information.
4. How We Share Information
We do not sell your personal information. We may share it only with:
- Service providers who help us operate our business (for example, payment processing, email, scheduling, or hosting), under appropriate confidentiality obligations;
- Licensed contractors or subcontractors involved in performing your project, limited to what is necessary;
- Legal and regulatory authorities where required by law, or to protect our rights, safety, or property.
5. Cookies & Analytics
Our website may use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.
6. Data Retention
We retain personal information for as long as necessary to provide our services, maintain business and tax records, resolve disputes, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain communications. To exercise any of these rights, contact us using the details below. We will respond consistent with applicable law. You may unsubscribe from marketing emails at any time using the link in those emails.
9. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of our website after changes become effective constitutes acceptance of the updated policy.